Terms and Conditions

Terms for using the services of d . media

Work begins after a confirmed offer or a signed agreement.
Specific project terms take precedence over the general framework.
Timelines, price, formats, and scope are defined in advance.
The client provides the required materials and remains responsible for the rights attached to them.
Final files are delivered in the agreed format and follow the framework of the specific service.

Scope

The Terms page summarises the general rules under which d . media accepts, delivers, and hands over services to clients.

Commissioning

The inquiry, offer, and confirmation can form a valid working agreement even without a separate paper contract.

Execution

Each project moves through previously agreed timelines, specifications, formats, and contact points.

Rights and responsibilities

d . media delivers the service with due quality, while the client provides content, feedback, and payment within the agreed timeframe.

Intellectual property

Rights over created materials are arranged according to the specific project and any additional agreements on usage.

Full version

1. SCOPE AND GENERAL PROVISIONS

1.1. By initiating pre-contractual and/or contractual relations, the Client declares that they are aware of and accept these terms.
1.2. The terms apply to all services of the Provider.
1.3. These Terms are binding on the Provider and the Client.
1.4. In the event of a conflict with specific terms, the latter prevail.
1.5. A confirmed offer has the force of an agreement when it contains clearly defined parameters and explicit consent.
1.6. d . media has the right to refuse service or execution of a request/offer for a service at its own discretion, while providing the reasons for the refusal to the Client.
1.7. Documents (offers, invoices, etc.) form part of the contractual relationship.
1.8. The following referred to in these Terms:
Price List of Services,
Service Agreement,
Annex,
Preliminary Estimate and
Invoice for Performed Services
are attached as annexes (templates) at the end of the document. An exception is the Price List of Services, which contains the current service prices.

2. DEFINITIONS

2.1. For the application and interpretation of these Terms, the terms and expressions used shall have the following meaning:
d . media - trade name of the Provider;
Client – any person who has entered into contractual relations;
Materials – all created projects;
Services – all services provided;
Service Agreement – a signed agreement or an expressly confirmed offer;
Price List – current list of services and prices.

3. COMMISSIONING AND CONCLUSION OF AGREEMENTS

3.1. Commissioning takes place through an agreement or a confirmed offer.
3.2. Offers are sent in writing or by e-mail.
3.3. Confirmation creates contractual commitment.
3.4. Communication may take place electronically.
3.5. An electronic statement is considered valid unless proven otherwise.
3.6. All parameters are agreed in writing.
3.7. E-mail correspondence is considered an agreement only if it contains clear consent and parameters.

4. SERVICE AGREEMENT, ANNEXES, AND ATTACHMENTS

4.1. The agreement has priority.
4.2. It may be in paper or digital form.
4.3. Validity – signature or express confirmation.
4.4. Annexes are created when changes occur.
4.5. If an annex is not possible, a new agreement is prepared.
4.6. Attachments form part of the agreement.

5. SERVICES: GENERAL AND EXTENDED DEFINITIONS

5.1. According to the current Price List, the services are divided into the following categories:

5.2. Additional charges to the services:

general additional charges
priority order charges
copyright acquisition fees

5.3.1. Template-based services are services whose content and appearance are prepared in advance and the Client may change a limited part of their appearance and parameters. The changes are agreed between the Client and d . media.

5.3.2. Custom services are services whose content and appearance depend solely on the concept and ideas of the Client.

5.3.3. d . media performs the service to a stage ready for material production (for example printing) or visualisation (for example publication in digital form). When publication is entrusted to d . media, each material bears a specific mark showing its origin, unless otherwise agreed.

5.3.4. The Client has the right to request removal of the origin marking (white-label service) against additional payment according to the Price List or an express agreement between the parties.

5.3.5. d . media delivers the final materials in file formats agreed in advance with the Client or in a form accepted as standard for the respective type of service.

5.3.6. The production timelines of the services depend directly on the Service Agreement and are agreed in advance with the Client.

5.4. Extended definitions of the services and possible parameters

5.5. Technical additions to the services

5.5.1. The services under item 5.4.1. are created in Adobe Photoshop and/or Adobe Illustrator and are standardly delivered as .psd / .eps / .png files in CMYK colour mode with 300 dpi resolution.
5.5.2. The services under item 5.4.2. are created in Adobe Photoshop and/or Adobe Illustrator and are standardly delivered as .png files in RGB colour mode with 300 dpi resolution.
5.5.3. The services under item 5.4.3. are created in Adobe Illustrator.
5.5.4. The services under item 5.4.4. are created in Final Cut Pro.
5.5.5. d . media reserves the right to use other software or to change the technical specifications in favour of the Client, after prior coordination.

5.3. Additional clarifications regarding the services:

6. RIGHTS AND OBLIGATIONS OF THE PARTIES

6.1. Rights of d . media

(1) To require the Client to provide the necessary materials.
(2) Not to bear responsibility for errors in the provided materials.
(3) To extend timelines in case of delay by the Client.
(4) To receive cooperation from the Client.
(5) To use the materials for portfolio purposes after coordination.
(6) To use subcontractors.
(7) To refuse performance in case of non-payment.
(8) To refuse services that contradict the law.
(9) To consider the work accepted in the absence of feedback within 3 working days.
(10) To place a project on hold in case of lack of communication for more than 7 days.

6.2. Obligations of d . media

(1) To perform the work with quality.
(2) To use its own resources.
(3) To provide information upon request.

6.3. Rights of the Client

(1) To receive a quality service.
(2) To control the execution.

6.4. Obligations of the Client

(1) To provide materials.
(2) To pay the remuneration.
(3) Absence of objection within 3 working days is considered acceptance.

7. TIMELINES, PRICES, AND PAYMENTS

7.1. Timelines: according to the agreement.

7.2. Prices and payments

(1) Prices are agreed in euro.
(2) They are also stated in lev at the rate of 1.95583.
(3) Payments are made in the agreed manner.

8. MATERIALS, CONTENT, AND INTELLECTUAL PROPERTY

8.1. The materials are protected by law.
8.2. The Client bears responsibility for the content.
8.3. d . media retains the rights over the created materials.
8.4. The Client receives a right of use according to the agreement.

9. LIABILITY AND PENALTIES

9.1. d . media owes a penalty of 1% per day in case of delay.
9.2. The Client owes 0.5% per day in case of delayed payment.
9.3. In the event of delay over 10 days, d . media may terminate the agreement.
9.4. In case of withdrawal by the Client – 25% penalty.
9.5. If work has begun – the performed work is due.

10. LIMITATION OF LIABILITY (FORCE MAJEURE)

10.1. Force majeure is an unforeseeable event outside the control of the parties.
10.2. The parties notify each other.
10.3. d . media bears no responsibility in such circumstances.

11. TERM AND TERMINATION OF THE AGREEMENT

11.1. The term is defined in the agreement.
11.2. Termination upon performance, consent, or breach.

12. CONFIDENTIALITY

12.1. All data is confidential.
12.2. It is used only for performance.
12.3. Disclosure is prohibited.

13. ADDITIONAL PROVISIONS

13.1. The terms may be changed by agreement.
13.2. Cases not specified are resolved by agreement.
13.3. d . media processes personal data according to GDPR solely for the purposes of performing the services.
13.4. Bulgarian legislation applies.

14. APPLICABLE LAW AND DISPUTES

14.1. Bulgarian law applies.
14.2. Disputes are resolved by the court at the seat of the provider.